Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to optimize internal processes and support clients in the healthcare technology sector.

Key Responsibilities

• Develop an advanced understanding of applications and serve as a final escalation point for complex support issues
• Lead multi-week, cross-functional projects to manage customer requests and document new or updated processes
• Build collaborative relationships with cross-functional teams through effective communication

Required Qualifications

• 7+ years of experience in customer service or project management roles, preferably in healthcare technology or SaaS
• 5+ years of experience creating and optimizing standard operational procedures
• Experience with clinical documentation improvement (CDI) software or related healthcare applications
• Startup experience, especially in healthcare or health tech organizations
• Proficient in Jira or similar ticketing tools for issue tracking and operational support