Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Build scalable engagement models, playbooks, and digital touchpoints across the customer lifecycle
• Own and optimize the Customer Success tech stack to drive efficiency and create a single source of truth
• Design and implement health scores and automated signals for proactive customer outreach

Required Qualifications

• 2-5+ years in CS Ops / RevOps / Biz Ops / CS analytics in B2B SaaS or equivalent
• Proven track record of using no-code/low-code tools to build scalable workflows and automate processes
• Strong operational mindset with experience in designing customer lifecycle playbooks
• Ability to translate business goals into clear processes and system requirements
• Experience with user-facing tools like Intercom or Zendesk is a plus