Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Identify and analyze operational challenges across onboarding, customer success, and support workflows
• Design and implement scalable solutions to improve reliability and efficiency
• Operationalize post-sale success metrics and support reporting cadences

Required Qualifications

• 3-6+ years of experience in Customer Success Operations, Revenue Operations, or similar roles
• Experience in a B2B SaaS or operationally complex environment
• Strong analytical skills and familiarity with Salesforce
• Salesforce Administrator Certification (Plat-Admn-201) required
• Strong systems thinking and process design skills