Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to drive strategy and execution for their Customer Success teams.

Key Responsibilities

• Receive feedback from Success teams to define strategic projects and process improvements
• Work cross-functionally to support operational programs aligned with organizational strategy
• Manage data integrity across post-sales systems related to Success programs and processes

Required Qualifications

• 7+ years of experience in Customer Success operations, preferably in high-growth SaaS environments
• Strong knowledge of Salesforce and other CS systems (CS Platform, BigQuery, Zendesk, Looker)
• Experience with customer health metrics, adoption, and Success KPIs
• Proven ability to lead strategic initiatives and execute hands-on in a fast-paced environment
• Strong analytical skills to build and interpret reports and dashboards for decision-making