Customer Success Operations Manager

Job Summary

A company is looking for a Manager of Customer Success Operations.

Key Responsibilities

• Partner with senior leaders to optimize Customer Success processes for scalability and efficiency
• Lead a team of CS Operations professionals and enhance post-sales operational support
• Manage cross-functional projects focused on improving customer outcomes and process enhancements

Required Qualifications

• 6+ years of experience in Revenue Operations, preferably in Customer Success within a SaaS environment
• Strong priority management and high emotional intelligence
• Proven track record of leading complex projects from strategy through execution
• Analytical mindset with the ability to use data for strategic decision-making
• Bachelor's degree in business, finance, economics, or engineering preferred; MBA optional