Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Design, implement and manage customer success workflows to enhance service delivery
• Collaborate to develop playbooks and standard operating procedures for various customer success processes
• Provide data-driven insights to address churn risks and identify expansion opportunities

Qualifications, Requirements & Preferred Skills

• 3-5+ years of experience in Customer Success Operations, Sales Operations, or related roles in a Managed Services or SaaS environment
• Strong understanding of Customer Success frameworks and retention strategies
• Data-driven mindset with experience in Salesforce, PowerBI, SQL, and Excel
• Strong project management skills and ability to drive cross-functional initiatives
• Ability to analyze data and trends to make informed recommendations