Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Own and execute the Customer Support strategy aligned with business growth and customer expectations
• Lead the design and rollout of AI-powered and automation-first support workflows
• Define and own KPIs, scorecards, and dashboards for performance management

Required Qualifications

• 8-12+ years of experience in Customer Support/Customer Experience leadership, preferably in eCommerce or related fields
• Proven experience scaling customer support operations in high-growth environments
• Strong background in AI, automation, CX platforms, and operational analytics
• Deep understanding of omnichannel support and quality management
• Highly strategic, systems-oriented, and data-driven mindset