Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager, DX.

Key Responsibilities

• Partner with CS leadership to translate strategy into actionable operational workflows
• Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation
• Establish and monitor key performance metrics and optimize the sales-to-post-sales handoff

Required Qualifications

• Experience partnering with leadership to design playbooks and actionable plans
• Deep understanding of customer success metrics, including gross and net retention
• Strong proficiency in Excel
• Experience with Salesforce and Gainsight preferred
• Bachelor's degree or equivalent required