Customer Success Operations Manager

Job Summary

To support operational excellence in the Customer Success organization, the full-time remote Customer Success Operations Manager will coordinate post-sale processes, including change orders, renewals, and billing inquiries, while collaborating with cross-functional teams to enhance customer experience and data integrity.

Key Responsibilities:

• Partner with Sales and Solutions Engineering to create and process change orders for Managed Services customers
• Proactively manage renewal opportunities for customer accounts and ensure timely processing
• Assist with complex billing inquiries and serve as a liaison between customer-facing teams and Billing/Collections

Required Qualifications:

• 1-2 years of experience in Customer Success, Sales Operations, or Order Management in a technology or data center environment
• Strong knowledge of CRM platforms like Salesforce and ERP systems, with Epicor experience preferred
• Experience in supporting quoting, renewals, and customer account maintenance
• Ability to work collaboratively across cross-functional teams, including Legal and Billing
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment