Customer Success Operations Manager

Job Summary

To support a growing Customer Success organization, the full-time remote Customer Success Operations Manager will optimize processes, lead a team, and manage cross-functional projects to enhance customer outcomes and drive business efficiencies.

Key responsibilities

• Partner with senior leadership to streamline Customer Success operations and improve efficiency
• Lead a team of Customer Success Operations professionals to enhance post-sales support models
• Manage large cross-functional projects focused on process redesign and analytics-driven improvements

Required qualifications

• 6+ years of experience in Revenue Operations, preferably in Customer Success within a SaaS environment
• Proven ability to manage complex projects and drive improvements in revenue workflows
• Strong organizational skills and business judgment with a track record of executing strategies
• Advanced experience with Gainsight and Salesforce is strongly preferred
• Bachelor's degree in business, finance, economics, or engineering; MBA is optional