Customer Success Operations Manager
Job Summary
Owning the systems and reporting infrastructure for Noma's post-sales organization, the full-time Customer Success Operations Manager will build dashboards, templatize decks, and streamline processes to enhance operational efficiency in a remote setting.
Key responsibilities
- Manage the post-sales dashboard and reporting cadence for leadership and customer-facing use
- Templatize and centralize decks and playbooks to create a single source of truth for the team
- Design and implement processes and automations to reduce manual work in task tracking and renewals
Required qualifications
- 5+ years in Customer Success Operations, RevOps, or a similar role
- Proven experience in building and adopting dashboards, decks, or playbooks
- Experience with renewals and revenue-related reporting
- Ability to operate autonomously and provide solutions proactively
- Background in cybersecurity or technical enterprise SaaS environments is a plus
Complete Job Description
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