Customer Success Operations Senior Associate

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, Feb 02, 2024

Job Category: Customer Service

Employment Status: Permanent

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Customer Success Operations Senior Associate to join their Revenue Operations team.

Key Responsibilities:

Design and execute strategic growth within Customer Success and Professional Services organizations
Establish best practices and build a strong culture of data-driven decisions
Drive operational excellence and improve efficiency of the CS and Professional Services orgs

Required Qualifications:

3+ years of work experience in B2B SaaS CS Operations, Sales Operations, or Management Consulting
Familiarity with Salesforce CRM
Experience with CS Management Systems (i.e. Gainsight, Catalyst, ChurnZero etc.)
Advanced analytical skills (including data modeling) and business insights
Strong project management skills

COMPLETE JOB DESCRIPTION

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Job is Expired

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