Customer Success Operations Senior Associate

Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Feb 02, 2024
This job expires in: 3 days

Job Summary

A company is looking for a Customer Success Operations Senior Associate to join their Revenue Operations team.

Key Responsibilities:
  • Design and execute strategic growth within Customer Success and Professional Services organizations
  • Establish best practices and build a strong culture of data-driven decisions
  • Drive operational excellence and improve efficiency of the CS and Professional Services orgs

Required Qualifications:
  • 3+ years of work experience in B2B SaaS CS Operations, Sales Operations, or Management Consulting
  • Familiarity with Salesforce CRM
  • Experience with CS Management Systems (i.e. Gainsight, Catalyst, ChurnZero etc.)
  • Advanced analytical skills (including data modeling) and business insights
  • Strong project management skills

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