Customer Success Operations Specialist

Job Summary

A company is looking for a Customer Success Enablement Operations Specialist.

Key Responsibilities

• Organize and maintain a repository of product enablement collateral for CSMs and FSEs
• Manage and improve templates for customer-facing presentations and onboarding guides
• Track and support CSMs with logistics for customer visits and coordinate project management efforts

Required Qualifications

• 3+ years of experience in Customer Success, Revenue Operations, or a customer-facing B2B support role
• Strong project management skills to drive cross-functional initiatives
• Hands-on experience with tools supporting customer onboarding and engagement (e.g., HubSpot)
• Excellent organizational skills for coordinating logistics for customer events
• Solid analytical skills for tracking KPIs and improving visibility into CS performance