Customer Success Operations Specialist

Job Summary

Supporting the operational backbone of Customer Success, the full-time Customer Success Operations Specialist will manage administrative activities across multiple business platforms, ensuring accurate project and financial record management, CRM maintenance, and LMS administration remotely.

Key responsibilities

• Provide administrative, coordination, and control support for Customer Success delivery projects, ensuring compliance and operational consistency
• Process project and financial administration requests in the ERP, maintaining accurate financial data and escalating discrepancies as needed
• Administer the Docebo LMS platform, managing user access and course content while supporting service requests across the Customer Success function

Required qualifications

• Degree in a relevant field with 2 to 3 years of experience in administrative or operational support roles
• Proven experience in Customer Success, Professional Services, or similar enterprise environments
• Hands-on experience with multiple business systems and operational processes
• Strong attention to detail with a demonstrated ability to maintain data accuracy and identify inconsistencies
• Experience working within a shared services or centralized operations model