Customer Success Ops Manager

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, Apr 26, 2024

This job expires in: 2 days

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Customer Success Ops Manager, Tools & Systems.

Key Responsibilities:

Lead and track strategic and operational programs to enhance Customer Success team efficiency
Develop CRM tools and processes to optimize customer touch points and experiences
Implement systems and processes to track leads, renewals, and upsells effectively

Required Qualifications:

8+ years of experience in Customer Success operations, CRM management, and digital experience management
Bachelor's degree in Computer Science, Business Administration, or related field; Master's degree is a plus
Strong understanding of AI and MLL technologies in a Customer Success setting
Demonstrated experience leading field teams in Customer Success or operations

COMPLETE JOB DESCRIPTION

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