Customer Success Partner

Job Summary

A company is looking for a Customer Success Partner to lead relationships and drive outcomes across its largest enterprise customers.

Key Responsibilities

• Manage a portfolio of large enterprise customers as their primary post-live strategic partner
• Build relationships with customer leadership and operational teams, aligning company goals with customer success criteria
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization

Required Qualifications

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
• Proven success managing strategic or enterprise accounts with ARR greater than $250,000 per customer
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
• Bachelor's degree required; certification in Customer Success or advanced business training preferred
• Strong experience in increasing product utilization across accounts