Customer Success Partner

Job Summary

As a full-time Customer Success Partner working remotely, the candidate will serve as a strategic advocate for a defined portfolio of customers, ensuring they achieve measurable value from products and services while managing account health and collaborating across teams to enhance customer experience.

Key responsibilities

• Act as the primary liaison for assigned customers, aligning their objectives with company solutions and conducting business reviews
• Proactively monitor account metrics to identify risks and opportunities for growth, developing renewal and expansion plans in partnership with Sales
• Collaborate cross-functionally to resolve customer issues and improve internal processes, ensuring high-quality service delivery

Required qualifications

• Proven experience in Customer Success, Account Management, or Customer Partnership roles, preferably in a B2B environment
• Strong commercial acumen with the ability to understand customer needs and forecast renewals
• Experience with subscription-based data products and services, managing global or enterprise-level accounts
• Analytical mindset capable of interpreting customer data to drive action
• Excellent relationship-building and stakeholder management skills, with confidence in engaging senior decision-makers