Customer Success Partner

Job Summary

As a full-time remote Customer Success Partner in the Mid-Market segment, the successful candidate will nurture collaborative partnerships with high-value customers to support their influencer marketing goals, drive platform adoption, and ensure long-term success.

Key responsibilities

• Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals
• Build strong, multi-threaded relationships with key stakeholders through consistent communication and strategic onsite engagements
• Drive platform adoption by analyzing customer engagement data and helping customers unlock the value of CreatorIQ's self-service tools

Required qualifications

• Experience in customer success or account management, particularly within the tech or marketing sectors
• Strong understanding of influencer marketing strategies and platform capabilities
• Proven ability to analyze data and drive customer engagement
• Experience in conducting strategic business reviews and success planning sessions
• Ability to maintain detailed account documentation and manage customer relationships proactively