Customer Success Partner

Job Summary

Serving as the primary virtual support resource for assigned accounts, the full-time Customer Success Partner will deliver high-quality customer experiences through proactive communication, order support, and relationship management in a remote setting.

Key responsibilities

• Build and maintain strong customer relationships through various communication channels
• Process customer orders accurately and resolve any order-related issues
• Proactively communicate promotions, new product launches, and business initiatives to customers

Required qualifications

• 3+ years of experience in customer service, inside sales, or account management
• Proficiency in Microsoft Office, Salesforce, and order management systems
• Experience in the beauty industry is preferred
• Ability to manage multiple customer accounts and priorities simultaneously
• Experience supporting customers in a virtual or remote environment is preferred