Customer Success Partner

Job Summary

Serving as the primary virtual support resource for assigned accounts, the full-time Customer Success Partner will deliver high-quality customer experiences through proactive communication, order support, and relationship management in a remote environment.

Key responsibilities

• Build and maintain strong customer relationships through various communication channels
• Process customer orders accurately and resolve any order-related issues
• Proactively communicate promotions, new product launches, and customer engagement opportunities

Required qualifications

• 3+ years of experience in customer service, inside sales, or account management
• Proficiency in Microsoft Office, Salesforce, and order management systems
• Beauty industry experience preferred
• Experience supporting customers in a virtual or remote environment preferred
• Ability to manage multiple customer accounts and priorities simultaneously