Customer Success Partner

Job Summary

As a strategic advisor to a portfolio of high-value enterprise customers, the full-time remote Customer Success Partner will guide clients in aligning their goals with CreatorIQ's platform capabilities, driving long-term adoption and program success through building trusted relationships and managing customer engagement.

Key responsibilities

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
• Drive platform adoption and usage by analyzing customer engagement data and helping customers unlock the value of CreatorIQ's self-service tools
• Collaborate with cross-functional teams to ensure successful onboarding, adoption ramp, and education at scale

Required qualifications

• 3+ years of experience in a strategic customer-facing role, ideally in influencer marketing for an agency, brand, or technology
• Proven success managing toward business KPIs and customer advocacy metrics
• Experience in using customer data to tell compelling stories and recommend strategies for success
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
• Strong ability to navigate complex organizations and build relationships across multiple levels