Customer Success Partner

Job Summary

Supporting schools in the effective implementation of Brightpath products, the full-time remote Customer Success Partner will manage onboarding, provide ongoing training, and build strong relationships with educators while gathering feedback for product development.

Key responsibilities

• Conduct onboarding sessions for new schools, ensuring they understand and feel confident using Brightpath tools
• Provide tailored ongoing support and training for educators to enhance their use of Brightpath Writing and Brightpath Maths
• Act as a liaison between schools and the product team, relaying insights and feedback to inform product improvements

Required qualifications

• Recent classroom teaching experience in an Australian school or experience in a school leadership role (e.g., literacy coordinator, deputy principal)
• Hands-on familiarity with Brightpath Writing, either through personal use or training
• Experience in training or mentoring other educators through professional learning or workshops
• Comfort with school management systems and cloud-based tools (e.g., Google Workspace, Microsoft 365)
• Knowledge of literacy assessment and pedagogy is desirable