Customer Success Partner
Job Summary
Building strong relationships with clients, the full-time Customer Success Partner will ensure ongoing satisfaction and drive long-term value through proactive engagement, problem resolution, and effective order management.
Key responsibilities
- Develop and maintain trust-based relationships with a portfolio of clients, serving as their primary point of contact
- Monitor customer usage patterns and health metrics, proactively identifying risks or opportunities for improvement
- Advocate for customer needs internally, collaborating with cross-functional teams to resolve issues and enhance the customer experience
Required qualifications
- Preferred 2 years of experience in a Customer Experience/Success environment
- Experience in order and complaint management
- High School Diploma or equivalent required; Associate/Bachelor's degree preferred
- Proficiency in SAP/ERP systems and Microsoft Office 365
- Ability to work flexible hours to accommodate different time zones
Complete Job Description
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