Customer Success Platform Administrator

Job Summary

A company is looking for a Customer Success Platform (CSP) Administrator.

Key Responsibilities

• Serve as the subject matter expert and primary administrator for the CSP, aligning platform capabilities with business goals
• Design, configure, and maintain SuccessBlocks, campaigns, and workflows to support customer onboarding, adoption, and retention
• Lead integration efforts between the CSP and other business-critical platforms while ensuring data accuracy for reporting and automation

Required Qualifications

• 4+ years of experience administering a Customer Success Platform (e.g., Totango, Gainsight, ChurnZero)
• Strong understanding of customer lifecycle management and digital customer success strategies
• Experience with CRM systems (Salesforce preferred) and data platforms (e.g., Snowflake, SQL)
• Proven ability to design and implement scalable workflows and automation
• Bachelor's degree in Computer Science, Business, Data Science, or related field