Customer Success Platform Manager

Job Summary

A company is looking for a Customer Success Platform Manager.

Key Responsibilities

• Manage and maintain ChurnZero features, including custom fields, automated playbooks, alerts, and dashboards
• Build and manage digital customer journeys and lifecycle stages to automate outreach
• Create performance dashboards to track key metrics like Net Retention Rate (NRR) and Net Promoter Score (NPS)

Required Qualifications

• Minimum 5 years' experience with Customer Success platforms, preferably ChurnZero
• Strong understanding of SaaS environments and customer success operations
• Experience with Salesforce integration and cloud-hosted systems
• Bachelor's degree; certifications in ChurnZero or Salesforce are highly preferred
• Familiarity with Agile or Scrum methodologies for task management