Customer Success Platform Product Owner

Job Summary

A company is looking for a Customer Success Platform (CSP) Product Owner.

Key Responsibilities

• Lead implementation and vendor coordination for Gainsight, managing project delivery and milestones
• Design enterprise processes in Gainsight, transforming business operations into effective workflows and reporting
• Define and configure playbooks, CTAs, and executive reporting while driving adoption and change management

Required Qualifications

• Proven experience in Gainsight enterprise deployment, especially in global or multi-region contexts
• Hands-on administration experience with Gainsight, including configuration and lifecycle management
• Cross-functional leadership experience with IT, CS Ops, CSM teams, and Sales
• Ability to manage implementation risks and anticipate potential challenges
• Experience in large, complex enterprise deployments with phased approaches preferred