Customer Success Portfolio Manager

Job Summary

A company is looking for a Principal Portfolio Manager - Customer Success.

Key Responsibilities

• Developing measurable service offerings aligned with the customer lifecycle and company vision
• Auditing and evaluating existing portfolio items for relevance and customer satisfaction impact
• Collaborating with stakeholders to align portfolio goals and streamline processes

Required Qualifications

• Bachelor's degree in Business, Management, or a related field
• 8+ years of experience in portfolio management, program management, or customer success roles
• Expertise in auditing and optimizing service documentation
• Proven ability to analyze data and create actionable performance metrics
• Strong cross-functional collaboration skills