Customer Success Program Manager

Job Summary

A company is looking for a Customer Success Program Manager.

Key Responsibilities

• Lead high-priority strategic programs from planning to delivery, focusing on customer experience and business growth
• Collaborate with cross-functional teams to ensure alignment and successful execution of initiatives
• Define program scope, success metrics, and tracking methods while maintaining communication with stakeholders

Required Qualifications

• Bachelor's degree in business, operations, or a related field
• 5+ years of business experience, preferably in the SaaS industry in a GTM role
• 3+ years of program or project management experience with a track record of delivering complex initiatives
• Familiarity with project management and collaboration tools (e.g., Monday, Smartsheet, Jira, Confluence)
• Proficiency in data analysis and reporting; experience with customer success tools is a plus