Customer Success Program Manager

Job Summary

A company is looking for an Enterprise Customer Success Program Manager.

Key Responsibilities

• Build and deepen relationships with customer stakeholders while delivering exceptional services
• Lead business development efforts and drive clients through the impact journey offered by the company
• Manage system configurations and facilitate integrations by collaborating with internal and external stakeholders

Required Qualifications

• At least 8+ years of experience in client-focused roles, preferably in an international supply chain technology environment
• Minimum of 5+ years of experience in a client-facing role within a SaaS environment
• Proven track record of success in B2B SaaS environments
• Experience with analytic tools or applications software
• Fluency in English and Chinese