Customer Success Program Manager

Job Summary

Acting as a strategic partner and program manager, the full-time remote Customer Success Strategist & Program Manager will own the planning processes, drive critical initiatives, and translate high-level strategies into actionable execution plans within the Customer Success organization.

Key responsibilities:

• Own and drive the annual and quarterly planning processes, including OKR development and executive alignment
• Manage end-to-end program execution for strategic CSM initiatives, ensuring clarity and accountability across workstreams
• Partner with analytics and finance teams to synthesize data into strategic insights that inform Customer Success strategies

Required qualifications:

• 5+ years of experience in Customer Success, strategy, consulting, or a related field within a B2B SaaS environment
• Preferred experience in a Chief of Staff or CS Strategy role at a high-growth SaaS company
• Background in cybersecurity or related technology markets is preferred
• MBA or equivalent advanced degree is preferred
• Proven ability to manage complex, cross-functional programs from inception to delivery