Customer Success Project Manager

Job Summary

A company is looking for a Customer Success Project Manager to design and deliver engaging learning experiences for customers.

Key Responsibilities

• Design, develop, and maintain engaging learning content, including e-learning modules and guides
• Collaborate with cross-functional teams to translate complex information into learner-friendly formats
• Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms

Required Qualifications

• 2+ years of experience in instructional design, LMS administration, or learning content development
• Experience using tools such as Camtasia, Snagit, and Gainsight for digital learning
• Strong ability to translate complex technical concepts into clear learning experiences
• Experience collaborating with cross-functional teams and subject matter experts
• Familiarity with adult learning principles and instructional design methodologies is preferred