Customer Success Project Manager

Job Summary

Focusing on renewals management and customer retention, the contract Customer Success Project Manager will work remotely to enhance customer success operations and implement process improvements.

Key responsibilities

• Manage renewals and retention strategies to improve customer satisfaction
• Develop and document success playbooks and processes for operational efficiency
• Conduct requirements gathering and stakeholder management to support product expansion initiatives

Required qualifications

• Experience in customer success and business analysis/project management
• Proven background in renewals and retention management
• Strong skills in stakeholder management and requirements gathering
• Ability to document processes and manage customer lifecycle effectively
• Experience with SaaS or subscription-based products is preferred