Customer Success Project Manager

Job Summary

Focusing on renewals management and customer retention, the full-time Customer Success Project Manager will drive product expansion and improve customer success operations in a remote setting.

Key responsibilities

• Manage renewals and retention strategies to enhance customer satisfaction
• Develop and implement success playbooks and process improvements
• Gather requirements and document processes to support customer lifecycle management

Required qualifications

• Experience in customer success and business analysis/project management
• Proven track record in renewals and retention
• Strong stakeholder management skills
• Ability to gather requirements and document processes effectively
• Familiarity with customer lifecycle management