Customer Success Project Specialist

Job Summary

Managing multiple client engagements, the full-time remote Customer Success Project Specialist will oversee project management, client communication, and financial management while ensuring adherence to compliance policies and guidelines.

Key responsibilities

• Manage multiple projects simultaneously, ensuring timely execution and adherence to client SOPs
• Act as the main contact for customers and stakeholders, coordinating communication and updates throughout the project lifecycle
• Oversee financial management tasks, including budget creation, invoice reconciliation, and compliance with country-specific guidelines

Required qualifications

• College degree or equivalent experience
• Minimum 2 years of experience managing HCP and patient engagements, including contracting and travel arrangements
• Knowledge of HCP/patient payments, including fee-for-service and expense reimbursement
• Proficiency in Microsoft Office systems and experience with database management programs (Cvent preferred)
• Demonstrated ability to manage multiple projects in a virtual office environment