Customer Success Renewal Manager

Job Summary

A company is looking for a Customer Success Renewal Account Manager.

Key Responsibilities

• Own the full renewal lifecycle for a defined set of customers, ensuring accurate forecasts and managing the Salesforce pipeline
• Execute standard renewal motions, identify expansion opportunities, and collaborate with Sales for execution
• Monitor account health, lead business outcome-focused meetings, and capture customer feedback for process improvements

Required Qualifications

• 3-5+ years of experience in Customer Success, Renewals, or Account Management within B2B software/SaaS
• Proven achievement of gross revenue retention and renewal targets
• High analytical rigor with experience in forecasting and pipeline management
• Experience using Salesforce and customer success platforms
• Nice-to-have certifications: ITIL Foundation or customer success certifications