Customer Success Renewal Representative

Job Summary

A company is looking for a Customer Success, Renewals Representative.

Key Responsibilities

• Manage a seamless, on-time renewal process for customers
• Lead the renewal cycle across all subscriptions and services while partnering with the Sales team on strategic renewals
• Engage customer decision makers 4-6 months before renewal dates to manage a predictable renewal workflow

Required Qualifications, Training, and Education

• Experience working with executives and senior leadership
• Ability to build strong, trusted, long-term relationships with customers
• Experience in negotiating renewals and managing customer accounts
• Strategic thinking with the ability to make insightful decisions
• Experience in handling sensitive external situations professionally