Customer Success Renewals Manager

Job Summary

Focusing on securing contract renewals and minimizing revenue churn, the full-time Customer Success Renewals Manager will manage the renewal lifecycle for a customer base worth $30M to $40M in total recurring revenue, collaborating with internal teams and fostering client relationships while working remotely with required in-person meeting attendance.

Key responsibilities

• Manage and negotiate renewal contracts, ensuring effective communication of terms and value
• Oversee multiple renewal engagements, starting at least 90 days prior to renewal dates
• Achieve and exceed retention targets while identifying upsell and cross-sell opportunities

Required qualifications

• Minimum of 5 years of account management and renewal experience, including negotiation and contract execution
• Proven client service focus and ability to establish rapport with clients
• Experience in the SaaS industry is required, with a preference for Healthcare SaaS experience
• Familiarity with Salesforce is preferred
• Strong organizational skills and ability to thrive in a fast-paced environment