Customer Success Renewals Representative

Job Summary

Customer Success Renewals Representative is a full-time position responsible for renewing customer maintenance contracts, upselling premium services, and ensuring customer retention through effective management of customer relationships and sales pipelines.

Key Responsibilities

• Overachieve quota tied to territory renewal and expansion goals
• Manage annual pipeline by conducting customer experience assessments and environment health checks
• Assist customers with licensing transfers and support ticket resolutions while ensuring high customer satisfaction

Required Qualifications

• Bachelor's Degree required; a combination of education and experience will be considered
• Advanced level proficiency in English and German
• Relevant work experience in Sales, Account Management, or Customer Success
• Proven track record of overachievement of quota and KPIs
• Experience with complex customer requests and escalations in a multi-functional team environment