Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative.

Key Responsibilities:

• Deliver outstanding customer service via phone and email to prospective and current students
• Field inquiries, provide accurate information, and apply effective sales techniques
• Support existing students with account updates, technical support, and regulatory assistance

Required Qualifications:

• Minimum of 2 years of customer service experience in a similar position
• High School Diploma/GED, two-year degree preferred
• Experience in a fast-paced environment
• Ability to quickly learn systems, processes, and procedures
• Ability to compute rate, ratio, and percentage