Customer Success Representative
Job Summary
A company is looking for a Customer Success Representative to provide support to prospective and current students.
Key Responsibilities
- Deliver professional and courteous service to students via phone and email
- Field inquiries from prospective students and apply effective sales techniques
- Support existing students with account updates, technical support, and course navigation
Required Qualifications and Education
- High School Diploma/GED; two-year degree preferred
- Minimum of 2 years of customer service experience
- Experience in a contact center atmosphere resolving customer service or sales opportunities
- Ability to quickly learn systems, processes, and procedures
- Experience with CRM systems and Microsoft 365-based tools is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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