Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to provide support to prospective and current students.

Key Responsibilities

• Deliver professional and courteous service to students via phone and email
• Field inquiries from prospective students and apply effective sales techniques
• Support existing students with account updates, technical support, and course navigation

Required Qualifications and Education

• High School Diploma/GED; two-year degree preferred
• Minimum of 2 years of customer service experience
• Experience in a contact center atmosphere resolving customer service or sales opportunities
• Ability to quickly learn systems, processes, and procedures
• Experience with CRM systems and Microsoft 365-based tools is a plus