Customer Success Representative

Job Summary

A company is looking for a Customer Service Representative to provide industry-best customer service to client partners.

Key Responsibilities

• Takes ownership of Tier 1-4 customer issues and ensures resolution while keeping clients informed
• Ensures timely and successful delivery of solutions according to customer needs
• Communicates customer issues and aligns with other departments for escalation

Required Qualifications

• 2-3 years of experience in a Call Center is required
• Bachelor's Degree preferred
• Ability to learn new software and systems
• Strong sense of accountability and ownership of business results
• Proven ability to manage multiple priorities and adapt to changing business needs