Customer Success Representative

Job Summary

A company is looking for a Remote Customer Success Representative to provide exceptional support to parent-clients.

Key Responsibilities

• Act as the primary resource for parent-clients, addressing their concerns promptly
• Build and maintain positive relationships with parents and students to enhance satisfaction
• Serve as the main contact for potential customers, providing support via WeChat, email, and phone

Required Qualifications

• Previous experience in customer service or a customer-facing role is highly desired
• Fluency in Mandarin (speaking, reading, and writing) is essential
• Ability to thrive in a remote, fast-paced, and dynamic environment
• Passion for learning and tackling challenges within a team
• Quick and clear communication skills with a focus on timely responses