Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative (Remote, West Coast Based).

Key Responsibilities:

• Serve as the primary point of contact for users, guiding them through onboarding, ordering, and troubleshooting
• Utilize tools like Zendesk and Salesforce to manage support tickets and maintain documentation
• Collaborate with internal teams to resolve customer issues and share insights for product development

Required Qualifications:

• Bachelor's degree required
• Minimum 1 year experience in customer service, ideally in healthcare
• 3+ years in collaborative, team-based environments
• Proficiency with customer service platforms like Zendesk preferred
• Preferred experience in a laboratory setting (e.g., pathology, biochemistry, or molecular biology)