Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to enhance customer relationships and drive success through effective use of their solutions.

Key Responsibilities

• Build long-term relationships with customers to understand their needs and establish loyalty
• Manage customer metrics and health indicators to align with their objectives
• Implement customer success plans and identify opportunities for expansion and revenue growth

Required Qualifications

• 7+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience with complex, Fortune 500, multi-divisional customers
• Strong analytical skills with the ability to translate data into insights
• Knowledge of technology and data networking with technical aptitude