Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to support clients and assist with various operational tasks.

Key Responsibilities

• Monitor and respond to client support requests, providing resources and assistance across product offerings
• Collaborate with cross-functional teams to manage and resolve customer issues and ensure adherence to service level agreements
• Assist with client onboarding, data audits, and the development of support procedures and knowledge base content

Required Qualifications

• Desire to work in a dynamic environment for a growing hospitality SaaS company
• Bachelor's degree preferred
• Intermediate proficiency in Microsoft Excel and familiarity with Microsoft Office Suite
• Ability to work autonomously and manage multiple tasks effectively
• Interest in business intelligence or project management tools is a plus