Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative I.

Key Responsibilities

• Facilitating communication between the Customer Success Team and Support Services Division regarding Support Plan inquiries
• Generating and delivering new and renewal quotes for Support Plans accurately and timely
• Conducting customer outreach for follow-up on Support renewals and assisting with onboarding new customers

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
• 1-2 years of experience in customer service, sales, or a customer-facing role
• Experience with CRM systems, such as Zendesk and/or HubSpot preferred
• Familiarity with using Microsoft Excel
• Organizational skills and ability to manage multiple tasks and priorities simultaneously