Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative I (East Coast Shift).

Key Responsibilities:

• Deliver empathetic, solution-oriented support to customers, focusing on service and ordering experience
• Collaborate with internal partners to resolve customer issues and ensure timely communication
• Manage orders, provide support case resolution, and document processes consistently

Required Qualifications:

• Bachelor's degree required
• Minimum of 2 years of customer service experience in healthcare or a clinical reference laboratory
• At least 3 years of experience in a collaborative environment
• Previous sales support experience preferred
• Understanding of clinical data and customer service practices