Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to provide expert support in a fully remote environment.

Key Responsibilities

• Handle moderate to high volume of inbound overflow calls from families nationwide
• Provide consistent, accurate, and efficient processing of orders and applications
• Guide customers through program guidelines and technical processes across multiple states and program types

Required Qualifications

• Must be a U.S. citizen; open to applicants from all states
• Experience with school choice, ESA, or related programs preferred, but not required
• College degree preferred; High School diploma or equivalent required
• Dedicated workspace with minimal background noise during calls and online meetings
• High-speed internet connection with reliable Wi-Fi