Customer Success Representative

Job Summary

A company is looking for a Customer Service Representative to join their team.

Key Responsibilities

• Answer patient calls and resolve issues via phone, email, or chat
• Contact patients regarding prescriptions for payment confirmation and shipping
• Make outbound calls for follow-ups and collect payments from patients and providers

Required Qualifications and Education

• High School Diploma or G.E.D
• 2 years of Customer Success experience
• Pharmacy experience preferred but not required
• Bilingual in Spanish preferred but not required
• Must be available to work required shifts, including rotating weekends and holidays