Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative II.

Key Responsibilities

• Ensure positive customer experiences post-auto refinance or purchase loan
• Manage inbound and outbound communications, addressing customer inquiries and escalations
• Perform quality assurance checks and maintain compliance with legal and regulatory standards

Required Qualifications

• Associate or bachelor's degree required
• Experience in inside phone sales, telemarketing, quality assurance, or customer service in auto finance
• Proficiency with Microsoft Office, especially Excel
• Ability to work independently and manage multiple tasks effectively
• High level of personal motivation, professionalism, and integrity required